Your stock in our UK warehouse. Your orders picked, packed and sent.
Send us your products once. We check them in, store them, and pick, pack and dispatch every order from your online shop - then send the tracking number back to the channel it came from. You watch it all in your Product Healer account.
How it works
Ask for an account
Tell us what you sell and how many orders you send. We confirm a price and switch fulfilment on in your account.
List your products
Add each product with the SKU your channels use and its barcode if it has one. No barcode? Label it with the SKU, or ask us to.
Send your stock
Book the delivery in your account, print a label for every box, and send it in. We count it and tell you what arrived.
Orders come to us
Paid eBay, Shopify and WooCommerce orders come to the warehouse - ticked by you or sent automatically.
Picked, packed, dispatched
We pick, pack and hand the parcel to the courier, and the tracking goes back to your channel.
Clear billing
Every order, delivery and day of storage is listed in your account, so you always see what you are paying for.
What we do
Pick & pack
Each order checked against its packing slip before it is sealed.
Kits & bundles
We put kits together as orders come in - gift sets, multipacks, bundles.
Your own packaging
Send us your branded boxes, mailers or inserts and we use them on every order.
Delivery
Dispatched with UK couriers to UK addresses.
Returns
Returned parcels checked: back on the shelf if they can be sold again, set aside if not - and you see which.
Stock you can see
What arrived, what is with us, what is in orders and what is on its way - and it counts in your combined stock and reorder plans.
FBA prep & wholesale
We label your stock with Amazon's FNSKU labels and send it to the fulfilment centre Amazon chose - or send cases and pallets to shops and distributors.
Stock checks & photos
Every product counted at least every 90 days, and photos of deliveries, returns and damage in your account.
Your buyers' pages
A tracking page for every order in your colours, and a returns page where buyers book a return with their order number.
Gift notes, serials, split orders
A gift message printed per order, serial numbers scanned in and out, and part of an order sent now when the rest is still on its way to us.
Low-stock warnings
Set a level per product and we tell you when what is left with us falls to it.
Pre-orders & scheduled orders
Keep an order until a date, or until the stock arrives, without it showing as a problem. Change an order's items or address until we start picking it.
Claims & credits
If we lose or damage your stock or send the wrong item, claim in your account: an approved claim is a credit on your statement.
Free returns for your buyers
Switch on prepaid return labels and buyers print one from your returns page; each label is charged to you.
Barcodes we print
Stock without a barcode? We print SKU labels, and every unit is scanned in at goods-in and out at packing.
Subscription boxes
The same items to a list of people every month - we check the stock before each run and make one order per person.
Your data, downloadable
Stock, every stock change, our stock checks and your monthly statement as CSV whenever you want them.
Worldwide delivery
Parcels from the UK to anywhere in the world, with a delivery service that goes there and a CN22/CN23 from the customs details on each product.
Channels
eBay, Shopify, WooCommerce and TikTok Shop orders are sent to us from your Product Healer account, and so are orders from BigCommerce, Wix, Squarespace, PrestaShop, OnBuy, Etsy, Magento, ManoMano, Not On The High Street, Mirakl marketplaces (B&Q, Debenhams, Superdrug, The Range, Decathlon and others), Kaufland, Allegro, bol.com, Fruugo and the wholesale marketplaces Faire and Ankorstore, the order systems Linnworks and Veeqo, or any other platform by spreadsheet or our API. Tracking goes back to the channel. Amazon seller-shipped orders need Amazon's permission for buyer addresses, which we are waiting for.
Prices
Every business is different, so we price each one. Tell us below what you send and we will come back with a quote.
What we store
Small
Up to 35 cm on the longest side and 2 kg.
Medium
Up to 60 cm and 10 kg.
Large
Up to 120 cm and 25 kg.
Measured packed. Anything bigger or heavier, anything that needs refrigeration, and dangerous goods (flammables, aerosols, loose batteries) we do not store. Food and cosmetics with a best-before date are welcome: we record batch and date when they arrive and always send the oldest first.
Questions
Do you deliver outside the UK?
Yes. Our UK warehouse sends abroad with a delivery service that goes there; every product needs its customs details (HS code, origin, value, description) for the CN22/CN23. An order with something missing is held and we tell you.
Which sales channels work?
eBay, Shopify, WooCommerce, TikTok Shop, BigCommerce, Wix, Squarespace, PrestaShop, OnBuy, Etsy, Magento, ManoMano, Not On The High Street, Mirakl marketplaces (B&Q, Debenhams, Superdrug, The Range, Decathlon and others), Kaufland, Allegro, bol.com, Fruugo, Faire, Ankorstore, Linnworks and Veeqo send orders to us and get the tracking back. Anything else by spreadsheet, a form or our API. Amazon seller-shipped orders need Amazon's permission for buyer addresses, which we are waiting for.
Can you send my stock to Amazon FBA?
Yes. Create the shipment in Seller Central with our warehouse as the ship-from address, book it in your account with the shipment ID and FNSKUs, attach Amazon's box labels, and we label, pack and send it.
How do I send my stock?
Book the delivery in your account, print a label for each box with our address and your customer code, and send it with any carrier. We count it and you see what arrived - including anything damaged in transit.
How are returns handled?
Buyers book a return on your own returns page (or send it to our UK returns address with your code on the parcel). You choose what we do: put them straight back in stock, inspect them first, or dispose of them. You see every return, with photos, in your account.
Can I see my stock and costs?
Yes - stock, orders, deliveries and every charge, day by day, in your account. Your stock also counts in your combined stock, reorder plans and Stock Sync, and you can read it through the Product Healer API.
Can I use my own packaging?
Yes. Send us branded boxes, mailers or inserts and we use them, or choose plastic-free packaging. Leaflets and inserts can go in every parcel.
How long does it take to start?
Ask for a quote; once we agree prices we switch fulfilment on in your account and you can book your first delivery straight away.
Can you bring my stock in from a supplier abroad?
We quote freight into the warehouse - collection, sea, air or road, customs clearance and delivery to us - with a forwarder we work with. Ask in your account under Freight in; nothing is booked until you accept the quote.
Can I book when my delivery arrives?
Yes. Book an arrival slot for each delivery in your account. Pallets and containers must be booked.
What happens to damaged stock?
Units that arrive or come back damaged are kept apart and never sent to a buyer. You choose: we send them back to you or dispose of them, and you see every one in your account.
Can I ask about an order?
Yes - every order, delivery and shipment has a Questions box in your account. Our team answers there and you get a notice.
Can I visit the warehouse?
Tick "I would like to visit" on the quote form and we will be in touch.
Get a quote
UK fulfilment only. We reply by email.
We use what you send only to prepare your quote - see our privacy notice.