Refund policy
Last updated 16 October 2026.
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The short version
- 7-day money-back guarantee on the first payment of a subscription.
- Renewals are not refunded. Cancel before a renewal and you will not be charged again.
- A charge made in error — a duplicate, or one taken after you cancelled — is always refunded.
- Unused AI credits can be refunded within 7 days of buying them.
- Refunds go back to your original payment method through Stripe.
This policy covers payments for Product Healer, a service of Commercelia Ltd. All payments are taken by Stripe on our behalf.
1. 7-day money-back guarantee on your first payment
If you are not happy, ask for a refund within 7 days of the first paid charge of a subscription and we will refund that charge in full, whether it was monthly or yearly. You do not have to give a reason.
- The free trial costs nothing, so there is nothing to refund; the guarantee applies from your first actual payment.
- When we refund a first payment under the guarantee, we also cancel that subscription so it does not renew.
2. Renewals
Renewal payments are not refunded, including yearly renewals. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for. To avoid a renewal charge, cancel on Account → Billing before the renewal date.
A change of plan is not a refund: Stripe prorates the difference and settles it on your next invoice.
3. Charges made in error
We always refund a charge made in error, whenever you tell us, for example:
- a duplicate charge for the same period;
- a charge taken after you cancelled.
4. AI credits
AI credits are a one-off purchase, not a subscription. Ask within 7 days of buying a pack and we refund the credits from it you have not used, in proportion to what you paid; credits you have already used are not refunded. After 7 days a pack is not refundable, but its credits never expire. A refund takes the refunded credits off your balance. Credits taken for a request that failed are given back to your balance automatically.
5. How to ask for a refund
To ask, email support@producthealer.tech or use the contact form. Please include the email address on your account and the date and amount of the charge, so we can find it quickly.
6. How and when you get the money
Refunds are made through Stripe to the payment method you paid with; we cannot send them anywhere else. Once we have issued it, a refund typically reaches your account within 5 to 10 business days, but the timing is decided by your bank or card issuer, not by us.
7. Your legal rights
This policy is in addition to your rights under the law. If you are a consumer, the law where you live may give you further rights, and nothing in this policy reduces them. If you think a charge is wrong, please contact us before disputing it with your bank; we can usually fix it faster.
See also our terms on renewal and cancellation.